After updating OS X El Capitan 10.11.6 on 01 Sept, I keep getting error messages about Flash player. I've tried downloading Flash but still nothing.

Question

Level 1

8 points

After updating OS X El Capitan 10.11.6 on 01 Sept, I keep getting error messages about Flash player. I've tried downloading Flash but still nothing.

After updating OS X El Capitan 10.11.6 on 01 Sept, I keep getting error messages about Flash player. I've tried downloading Flash but still nothing.Can anyone help please?

EtreCheck version: 3.0.3 (307)

Report generated 2016-09-07 20:28:03

Download EtreCheck from https://etrecheck.com

Runtime 5:11

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Ever since latest El Capitan 10.11.6 update on 01 September, I cannot play any games. I just get a message saying that I need Flash. I have downloaded Adobe Flash but still getting the message.

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 730

Video Information:ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software:ⓘ

OS X El Capitan 10.11.6 (15G1004) - Time since boot: about one hour

Disk Information:ⓘ

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (376.96 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online

HL-DT-ST DVDRW GS31N ()

USB Information:ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Configuration files:ⓘ

/etc/sysctl.conf - File exists but not expected

Gatekeeper:ⓘ

Mac App Store and identified developers

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 158 Apple tasks

[running] 56 Apple tasks

[killed] 17 Apple tasks

17 processes killed due to insufficient RAM

System Launch Daemons:ⓘ

[not loaded] 46 Apple tasks

[loaded] 157 Apple tasks

[running] 78 Apple tasks

[killed] 10 Apple tasks

10 processes killed due to insufficient RAM

Launch Agents:ⓘ

[running] com.avg.Antivirus.gui.plist (2015-02-16) [Support]

[loaded] com.coupons.coupond.plist (2014-03-20) [Support]

[loaded] com.epson.esua.launcher.plist (2016-03-28) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[not loaded] com.oracle.java.Java-Updater.plist [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (2016-06-29) [Support]

[loaded] com.avg.Antivirus.crashpad.plist (2015-09-16) [Support]

[running] com.avg.Antivirus.infosd.plist (2015-02-16) [Support]

[running] com.avg.Antivirus.services.plist (2015-02-16) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[not loaded] com.oracle.java.Helper-Tool.plist [Support]

User Launch Agents:ⓘ

[running] com.amazon.cloud-player.plist (2014-03-16) [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Microsoft Document Connection Application (/Applications/Microsoft Office 2011/Microsoft Document Connection.app)

Dropbox Application (/Applications/Dropbox.app)

Safari Application (/Applications/Safari.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-09-07) [Support]

QuickTime Plugin: 7.7.3 (2016-08-05)

Flash Player: 22.0.0.209 - SDK 10.9 (2016-09-07) [Support]

CouponPrinter-FireFox_v2: 5.0.4 - SDK 10.6 (2014-03-20) [Support]

Default Browser: 601 - SDK 10.11 (2016-08-05)

SharePointBrowserPlugin: 14.6.1 - SDK 10.6 (2016-02-26) [Support]

PepperFlashPlayer: 22.0.0.209 - SDK 10.6 (2016-07-12) [Support]

Google Earth Web Plug-in: 7.1 (2016-08-20) [Support]

Unity Web Player: UnityPlayer version 4.5.3f3 - SDK 10.6 (2014-09-06) [Support]

User internet Plug-ins:ⓘ

Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

3rd Party Preference Panes:ⓘ

Flash Player (2016-06-29) [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

12% com.apple.WebKit.WebContent(14)

6% WindowServer

2% kernel_task

1% avgscand

0% fontd

Top Processes by Memory:ⓘ

1.07 GB com.apple.WebKit.WebContent(14)

519 MB kernel_task

57 MB mdworker(6)

53 MB avgscand

49 MB Safari

Virtual Memory Information:ⓘ

26 MB Free RAM

3.97 GB Used RAM (530 MB Cached)

224 MB Swap Used

Diagnostics Information:ⓘ

Sep 7, 2016, 06:50:01 PM Self test - passed

Sep 6, 2016, 09:13:10 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-211310_[ redacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

MacBook Pro, OS X El Capitan (10.11.6), Problems after latest upate.

Posted on Sep 7, 2016 1:14 PM

Reply

Answer 1

Sep 7, 2016 1:17 PM in response to Donna712

Uninstall AVG. It is a worthless scam on the Mac. See if Flash download after you uninstall AVG.

Reply

Answer 2

Eric Root

Level 10

685,341 points

Sep 7, 2016 2:20 PM in response to Donna712

AVG Uninstall

Reply

Answer 3

Donna712 Author

Level 1

8 points

Sep 7, 2016 5:10 PM in response to Donna712

Have now uninstalled AVG and rebooted but still getting No Flash Player found. 11.3.0 version required.

Reply

Answer 4

Donna712 Author

Level 1

8 points

Sep 8, 2016 12:38 PM in response to Eric Root

Have now uninstalled AVG and rebooted but still getting No Flash Player found. 11.3.0 version required.

Reply

Answer 5

Donna712 Author

Level 1

8 points

Sep 8, 2016 12:39 PM in response to Allan Eckert

Have now uninstalled AVG and rebooted but still getting No Flash Player found. 11.3.0 version required.

Reply

Answer 6

Donna712 Author

Level 1

8 points

Sep 10, 2016 8:40 PM in response to Donna712

Was nothing to do with AVG! I needed to go into my internet security and ensure plug ins were enabled. All sorted now 🙂

Reply

Answer 7

Sep 10, 2016 8:49 PM in response to Donna712

AVG might not have been causing this particular problem for you. It will however cause problems with your Mac in the future. So I recommend you not install it or any other AV software in the future.

Reply

Answer 8

Donna712 Author

Level 1

8 points

Sep 11, 2016 4:02 PM in response to Allan Eckert

Why no AV? I don't want to risk my security or my Macbook! I AM more used to dealing with Windows computers & wouldn't dream of not having AV! What sort of problems can having AV on a Macbook cause? Thanks.

Reply

Answer 9

Sep 12, 2016 5:34 PM in response to Donna712

For Windows computers AV software is a requirement.

For Macs it is not. In fact, AV software on a Mac is more of a hazard then what it claims it is going to protect you against. Hence the reason I am suggesting you do away with it.

Hint: On a Mac any software that claims it will clean your Mac for you, increase the performance of your Mac or increase the security is lying to you. Generally all they will do is slow it down or cause damage to it in the long run. They should all be avoided.

Reply

Answer 10

John Galt

Level 10

156,956 points

Sep 12, 2016 5:17 PM in response to Donna712

Like all non-Apple "anti-virus" products, "AVG" is capable of nothing beneficial, and will only cause problems.

Unfortunately, like many other ill-conceived junk, its uninstallation instructions do not work, a typical characteristic of garbage software.

It gets worse, since from the report you posted it appears you do not have a Time Machine backup to rely upon.

What would you like to do now?

Reply

Answer 11

Donna712 Author

Level 1

8 points

Sep 12, 2016 5:34 PM in response to John Galt

Thanks for your reply. I did a Time machine backup as soon as I saw the report. Problems solved.

Reply

Answer 12

Donna712 Author

Level 1

8 points

Sep 12, 2016 5:44 PM in response to Allan Eckert

Thank you :-) That has explained more than anything or anyone else. I've bought numerous books on Apple products too. They really do like to confuse people! I am quite au fait with Windows laptops & the way they work (I can even replace parts on them, thanks to college courses) but Apple products are a law unto themselves LOL.

Reply